Project Description: Team Teal created a support kiosk to help ovarian cancer survivors transition from treatment into survivorship. The Aurora kiosk was prototyped to function in the waiting room on the oncology floor of the University of Washington Medical Center. I was the project manager, and the lead designer for this project.
Duration: March 2018-May 2019
After thorough secondary research and analysis of patient interviews, themes in what types of support patients were seeking emerged. Those included
- Increased ability to connect with other survivors
- Increased access to support groups that matched their interests and abilities
- Increased access to relevant and accurate research surrounding post-treatment life
We ideated surrounding these principle themes and chose to work with the idea of a kiosk experience composed of a physical kiosk, an interactive digital survey, and a printable component. In our research, we found that the majority of ovarian cancer patients are above age 60, therefore a digital solution alone wouldn’t be enough. Ovarian cancer survivors come to the same physicians office for their entire treatment process, and most only see one doctor. There is a gap in treatment between the appointment in which a survivor is told they are in remission and their follow-up appointment three months out. Survivors often report feeling a sense of abandonment and lack of support during this crucial time in their journey. Our experience is meant to address this gap of treatment and support ovarian cancer survivors in reaching out and continuing their journey. A physical kiosk in the same space they began their treatment would create an element of trust, and continuity of care. The short digital survey would be customizable to the users needs, then they would receive a printout reminder to take home to remind them of the resources they acquired.
A physical kiosk in the same space survivors began their treatment would create an element of trust, and continuity of care. The prototype kiosk can be attached to any wall and are easy to assemble. It consists of two separately sold pieces made of plexiglass, one with a the screen and the digital survey, and the other optional piece with a foldable chair attached. The optional piece provides more privacy and also opens out for greater accessibility. Survivors mentioned information privacy and security as a concern so these two pieces were designed to provide high walls provide privacy but are also open to allow for a more open feel.
The Interactive Digital Survey
Try our interactive digital survey here
Survivors are often given a pamphlet of resources at the end of their treatment, but remarked often finding these pamphlets impersonal and irrelevant. In creating our survey, we sought to find a way to revamp these pamphlets and make them more meaningful to each individual survivor.
Connections: There was a common theme of connection amongst ovarian cancer survivors. Many mentioned valuing the connections they made with other survivors during the post-treatment process and leaning on those connections to assist their transition. We designed this pathway to support and encourage these connections.
Resources: While resources were provided in the pamphlets, our survey provides survivors with more tailored resources.
Support: This pathway offers support groups in the area that match the interests and needs of the survivor.
Our printout allows survivors to take home their resources, support and connections in a personalized pamphlet format. At their next follow-up visit they can edit and change their online profile and reprint their personalized portfolios.
The University of Washington Chapter of Design for America gave me the opportunity to tackle a passion project and I chose to tackle the challenges faced by ovarian cancer survivors. I believe women’s health matters, and this project held a lot of meaning for me, my family, and my team. Special Thanks to Heidi Gray of the University of Washington Department of Gynecologic Oncology and the Washington Chapter of Survivors Teaching students for sharing your stories and supporting my team and I throughout this journey. To learn more about ovarian cancer, click here.